Support
Service
FAQ, Problem solving and Help Desk
Do you have any questions about Insoric RealPower or Insoric RealSpeed? Then we would recommend our Support section with the FAQ, Fault correction and Help Desk registers.
Troubleshooting
This section deals with possible problems that may arise in connection with the data collection or analysis.
The green LED "ON" is flashing, the LEDs "RECORD" and "ERROR" are constantly lit
Your data memory (capacity of 80 minutes) is full. Delete the module data in the RealPower software by applying the icon "delete module data".
Why does the "No data on the module" error message appear?
The first time you download your data (reading out the module) a data jam can occur in rare cases depending on the driver on the PC or laptop, and only during the first download. In this case, please proceed as follows:
1) Leave the module plugged into the PC/laptop
2) Activate the RECORD mode (the orange and green LEDS light up alternately)
3) Read out the module again following the operating instructions
4) The data can always be read out in this way
Why do "Peaks" appear?
After carrying out measurement runs on very poor road surfaces (potholes, concrete slabs with protruding sub-sections etc.) "Peaks" (significant upward or downward deflections of the measurement) could be observed in rare cases during the subsequent data evaluation:
This phenomenon was only previously observed after measurements on old military airfields in a very poor condition with simultaneous high speeds (150 km/h upwards). These edges cannot be evaluated in a reasonable manner. We would therefore ask you to ensure that your measurement runs are always carried out on public roads.
Evaluation without "Peaks", with ideal acceleration and roll edges
Why do I measure 10 – 20% less power in 2nd gear than in 3rd gear?
This effect can have two different causes:
1) The power output during acceleration is often electronically throttled in the low gears of modern engines (1st and 2nd gear).
2) In low gears (1st and 2nd gear), the engine consumes more energy for the rotating mass during the short, but very dynamic acceleration. This means that the engine itself needs energy, which is not transferred to the wheel.
For these reasons, we recommend that the power measurement should be carried out in 3rd gear whenever possible, when the absolute values should correspond to the total potential power of the engine. For Before – After measurements, in which, for example, the additional power after a tuning will become visible, comparative measurements that have been carried out in 2nd gear will also be sufficient.